About the team

Aryeo is the leading content management and scheduling platform for real estate media businesses - we are searching for a motivated individual to join our team and help support our customers. The Customer Success team understands the importance of building and maintaining positive relationships with our customers to ensure long-term success.

About the role

We have an immediate need for a motivated and experienced professional with a passion for customer onboarding and customer success. Our onboarding team is on a mission to provide customers with a top-of-the-line introduction to Aryeo by delivering a white-glove experience with the overarching goal of empowering customers with new tools to achieve their business goals. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure the smooth and successful adoption of our product.

You Will Get To:

• Work closely with sales and account managers to provide a flawless onboarding experience.
• Become an Aryeo product guide to provide customers with creative solutions and strategies to achieve their unique business goals.
• Serve as a point of contact during the onboarding process by performing troubleshooting of our product alongside embedded partner applications with both technical and soft skills.
• Maintain detailed account upkeep and note-taking throughout the onboarding experience; with the goal of a successful post-onboarding handoff.
• Build useful branded presentations, marketing materials and guides to aid in the launch of the product to the customer's client base.
• Advocate customer needs by working cross-functionally with sales, product, and account management to ensure the successful adoption of the product.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $27.30 - $43.70 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• A natural problem solver who prefers to own responsibilities
• Thrives in a fast-paced work environment with frequent platform changes
• High level of organization to lead multiple accounts at varying onboarding timelines
• Fast learner who can understand and articulate technology at a high level
• Excellent verbal and written communication skills
• Respectfully handles criticism
• Strong client-facing problem-solving and communication skills

Qualifications:

• Minimum of 1 year experience in a customer-facing technical role, within SAAS technology.
• Ability to handle 10+ high-touch accounts at any given time
• Bonus: Real Estate Industry experience
• Bachelors Degree Required

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.