Senior Program Manager, Shared Services AI
About the teamThe Shared Services Strategic Platforms and Programs team is a new function that is part of the company-wide Strategy team, reporting directly through the CFO of Zillow Group. The mission of our team is to accelerate and enable the Zillow Shared Services functions to better achieve their strategic vision. We’re seeking a motivated leader who is ready to craft their function, establish important partnerships with cross-functional teams, and drive the success of our organization. With a focus on improving the health of all of Shared Services, we develop strategic plans and champion effective communication. Together, we scale operations, drive decision making, and empower each other to make a lasting impact. If you are ready to join a dynamic team and be at the forefront of driving innovation and success within Shared Services, we invite you to embark on this rewarding journey with us. Together, we will create the mechanisms to scale, achieve remarkable outcomes, and make a lasting impact across Zillow Group.
About the role
We are seeking a highly skilled and experienced Strategic AI Platform leader to join our organization to lead the research and implementation of Artificial Intelligence (AI) projects. In this role, you will play a key leadership role in driving the adoption of AI technologies and enhancing business operations across our Finance organization and broader Shared Services teams. Working closely with key Shared Services organizations including Finance, People, Legal and Compliance, Product and Technology, you will identify, assess, and recommend AI investments to optimize our business operations, ERP SaaS solutions, and ultimately accelerate our roadmap ambitions.
Design the AI Strategy for Shared Services:
Align with your customers to craft and communicate our key tenets/guiding principles. Create mechanisms to maintain your backlog, roadmaps, and remove obstacles to accelerate the organizational priorities.
Able to organize authorities from AI, data scientists, and engineers to create shared goals and specifications for AI products.
Lead and direct processes for R&D (research and development) to meet the needs of our AI strategy, in collaboration with Shared Services functions, Product, and Technology.
Learn and assess customer challenges and how integrating AI capabilities can help lead to solutions. Create mechanisms to solicit ideas from the organization, create prioritization framework, and communicate roadmap to appropriate partners. Helps prioritize and rank the solutions, develops business-cases, further develops AI product roadmaps and timelines; POC for vendor/procurement management office.
Able to research new AI (3rd party) solutions and test prototypes with Shared Services beta groups and Technology teams.
Develop the AI Strategy for Shared Services:
Develop and implement a comprehensive strategy for AI research and implementation in collaboration with partners.
Identify and prioritize AI initiatives aligned with business goals and objectives.
Drive the evaluation and selection of AI technologies, tools, and platforms that align with business requirements.
Monitor industry trends and innovations in AI, benchmarking against industry standard methodologies to drive continuous improvement.
Collaborate with data scientists, engineers, and business partners to develop AI models and algorithms.
Align intimately with product and technology to build necessary processes, prioritization, and core technology decisions.
Execute on the AI Strategy:
Lead cross-functional teams in designing, planning, and driving AI projects, ensuring deliverables are achieved on time and within budget.
Collaborate with Legal and Compliance to establish governance frameworks and standards for AI research and implementation, including data management, privacy, and ethical considerations.
Be able to develop and handle test data sets, user acceptance testing through validation, as well as training and communicating change management activities.
Communicate project progress, risks, and dependencies to senior management and key collaborators.
Mentor and provide guidance to junior team members, fostering their growth in AI project management.
Continuously measure, monitor, and report on output metrics for your program, reporting directly up to senior leadership across Finance, People, Legal, Compliance, and Technology partners.
Who you are
You should possess a Bachelor’s Degree with a minimum 7+ years of experience as senior leader driving strategic projects, programs, and initiatives, along with shown leadership in sophisticated project management and cross-functional execution, technology management, and influencing vertically and horizontally.
Bachelor's degree in Computer Science, Data Science, Finance, or a related field (Master's degree preferred).
Validated experience as a Program Manager, leading AI research and implementation projects in a Finance or related organization.
Strong understanding of AI technologies, including machine learning, natural language processing, and predictive analytics.
Track record of successfully delivering large-scale AI projects, from research and development to operational implementation.
Knowledge of finance industry processes, financial systems, and compliance regulations is highly desirable.
Excellent leadership, communication, and partner management skills.
Strong analytical and problem-solving abilities to identify business challenges and formulate AI solutions.
Ability to work collaboratively in a cross-functional, matrixed environment.
Project management certification (PMP) or Agile certification is a plus.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.