About the team

At Zillow Group, we are revolutionizing the real estate industry to make home a reality for more people. As the most-visited real estate website in the United States, we help individuals find and win their dream homes through digital solutions and innovative technology. Our mission is to provide outstanding experiences for agents, brokerages, and teams. Come join us!

ShowingTime+ is a brand under Zillow, Inc. that is revolutionizing the real estate industry by providing innovative products and services to benefit agents, brokers, and Multiple Listing Services (MLSs). Our comprehensive technology suite includes ShowingTime, dotloop, Bridge Interactive, Listing Media Services, and Listing Showcase. With our innovative solutions, we are modernizing the way real estate professionals operate and empowering them to achieve new levels of success in their businesses.

About the role

ShowingTime+ is seeking a Senior Field Marketing Manager to work closely with the customer success, marketing, product development, and business operation teams to advance partner (agent, MLS, broker) related programs specifically for growing retention and cross-sell. In this role you will be a key member of the marketing team passionate about building a committed customer base and crafting the materials needed to enable usage and dedication.

You will have the opportunity to:

• Support the step-level change in Sales Success efforts for our ShowingTime+ Customer Success teams.

• Create: Responsible for driving the end:end creation of our outstanding enablement content and collateral. Will support the Retention marketing Sr. Manager in delivering the “right message, right time” strategy for our success teams. Leads the content development process and execution across email templates, QBR/MBR templates, flyers, videos, etc.

• Train: Partner with the Training team to prepare all training materials for customer success live team sessions, to be used in everything from new hire onboarding to ongoing education.

• Understand: Develop a deep understanding of how our professional agent, brokers, and MLS partners use our ShowingTime+ products to simplify their lives and stand out in crowded markets.

• Engage: Build a trusted relationship with Customer success and invest in frontline research, insight ‘ride along’ or shadows to collect critical feedback and insights to advise and optimize your work.

• Analyze: Drive the analysis of usage and adoption of the tools, process, and assets we build for our frontline teams. Understand misses, wins, gaps, and provide actionable solutions to ultimately drive better customer outcomes.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Nevada, New York and Washington the standard base pay range for this role is $82,400.00 - $131,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years of experience in Marketing or Sales strategy and operations, operations, or consulting
• Experience crafting content from scratch, analyzing performance and actioning on next steps
• Excellent problem-solving and analytical skills
• Excellent project management skills
• A validated collaborator and great communicator
• Energized from adapting quickly, thinking big, and solving for ambiguity

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.