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Director, Site Reliability Engineering



Software Engineering
United States · Remote
Posted on Friday, March 1, 2024

About the team

Our goal in the Technology Engineering & Operations organization is to enable our customers to seamlessly leverage our tools, platforms, and solutions while delivering robust infrastructure and site availability. Our mission is twofold - to empower and support our internal customers (development teams) in building and delivering exceptional, high-quality software, and to own and manage the core infrastructure that directly impacts product delivery velocity and availability for our external customers while ensuring the right processes, guardrails, and mechanisms are in place.

About the role

Join our team as a transformational leader on Consolidation & Advancement of Platform Engineering (CAPE)! We're seeking someone to transform our organization by modernizing legacy systems and fostering a culture of strong accountability across teams. You'll need a strong engineering background, keen operational rigour, strategic foresight, and exceptional communication skills to influence change across partners. If you thrive in a fast-paced environment and are ready to lead transformational initiatives, this is your opportunity to make an impact. Let's shape the future together!

As a Director of Consolidation & Advancement of Platform Engineering, you will:

  • Proven strategic leadership by developing and communicating a clear vision for transformation, fostering a data-driven engineering culture, and completing strategic plans.

  • Implement operational excellence by defining and promoting standard processes, driving continuous improvement, and fostering agility in technology adaptation.

  • Lead multi-functional teams, influence partners for support, and champion collaboration, clarity, and a culture of data-driven decision-making.

  • Establish and track KPIs for monitoring progress, analyze data to drive actionable insights, and recruit, mentor, and grow impactful engineering teams.

  • Grow and scale the organization prioritizing engineering excellence, reliability, and predictable delivery, while collaborating with senior engineering leaders to continuously evaluate and update processes for efficiency and innovation.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $234,900.00 - $375,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

  • Demonstrated ability as an engineering leader

  • Solid track record of delivering production infrastructure in a cloud-centric architecture, driving adoption of new solutions, handling vendor relationships, scaling teams, and achieving results

  • Experience growing and building diverse and inclusive teams, working with partners, and collaborating across organizational boundaries

  • Entrepreneurial energy, ability to handle ambiguity, drive consensus, communicate well with both technical and non-technical co-workers, and resolve conflict

  • Strong verbal and writing skills

  • Experience in building and leading a geographically distributed team

  • Expertise in AWS cloud technologies

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.