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Senior Business Operations Program Manager



United States · Remote
Posted on Tuesday, July 9, 2024

About the team

At Zillow, ShowingTime+ brings together industry-leading software tools under one groundbreaking brand. We partner with top real estate professionals nationwide, empowering them with exceptional products and tight collaboration to deliver unparalleled experiences for home sellers and shoppers. We are a forward-thinking team that challenges assumptions and brings innovative ideas to the table.

The ShowingTime+ organization within Zillow Group is a market leader in developing cutting-edge listing marketing, showing management, feedback, offer management, transaction management and analytics solutions. Our wide array of products and services are built on technological innovations designed to bring efficiencies to all users. The company has successfully supported the evolving needs of real estate agents, teams, brokers, offices, associations and MLSs within the U.S. and Canada for more than 20 years.

About the role

The Senior Program Manager will be responsible for driving key initiatives within the ShowingTime+ (ST+) business and will report directly to the Director of ST+ Business Operations. This person should be a subject matter expert on Six Sigma principles, Continuous Improvement, and should have meaningful past experience in multi quarter, multi team Program Management.

This role will:

  • Define and drive cross-functional processes to execute on key ST+ initiatives.

  • Write clear and concise documents that share insights that lead to action for executive stakeholders.

  • Drive Adoption of ST+ key business lines helping to ensure we can help more end users with our products

  • Create process where none exist, will improve process where they do, and will ensure all processes are within control

  • Dive into the data to identify problems and solutions that help optimize the business, effectively communicate and help the business implement those solutions

  • Perform data analysis and validation for creation, and ongoing curation, of recurring business and operational reports, dashboards, as well as ad hoc projects

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $103,200.00 - $164,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

This is an emerging product area, and the team needs a strategic and forward-looking PM who has experience with building for scale. You will have led global or national programs that span multiple quarters and impact multiple teams including Product, Engineering, Sales, Sales Operations, Customer Success, and Strategy.

  • Strongly Technical: 5 to 8+ years experience in product or program management in the software industry and bachelor degree or greater

  • Operational Experience: You will have led or influenced programs that leveraged Queuing Theory, Six Sigma Principles, or Continuous Improvement impacting large teams

  • Effective communicator (written and verbal). Able to communicate effectively with both business and technical teams.

  • The ability to work in a fast-paced, agile and collaborative cross-team environment

  • Have a highly analytical approach, with experience enabling rapid and high-quality decision making in a fast-paced environment

  • PMP or similar certification or 10+ years of demonstrated program management experience

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.