About the team

Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

About the role

In this position, you will oversee a book of business and be the go-to person for all things support and operations. This is a chance to create a big impact on one of the fastest growing businesses at Zillow. If you are a good problem solver, successful self-starter who wants to develop a career with the nation's largest real estate network, then look no further. Your daily responsibilities will include:

• Own a book of business consisting of enterprise multifamily management companies averaging 15 million dollars in yearly spend.

• Act as the main point of contact for sales partners and clients for all support and operational functions.

• Establish and maintain strong relationships with internal and external clients to build trust.

• Work closely with Business Advisors and Strategic Advisors to help identify opportunities for upselling.

• Be the number one point of contact for clients beginning at the onboarding process and throughout the entire lifecycle of advertising.

• Provide a seamless onboarding experience by building and connecting rental listings after identifying the best method for data acquisitions and quality check once live on our platforms.

• Build enhanced ad creatives across our platform and social media.

• Provide technical support to sales partners and clients and resolve any customer requests or concerns by collaborating with various departments.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $27.80 - $44.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 2-3 years of account management experience, technical support or strongly similar client-facing role.

• Possess high energy, strong desire to achieve top results with a charismatic, positive "can do" attitude.

• High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.

• Ability to prioritize well between many tasks.

• Strong written and verbal communication skills with a team-centric attitude.

• Salesforce experience is helpful but not required.

• Focused, reliable and a responsible self-starter that can self-manage with strong critical problem-solving skills.

• Technical proficiency and a willingness to learn new systems.

• Proficient in MS Office applications.

• High level of organization and attention to detail.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.