Sr. Manager, Employee Service & Operations
Zillow
About the team
Zillow is growing in both size and complexity as we work toward fulfilling our mission to give people the power to unlock life’s next chapter. Our People Org is evolving to support this growth, and our Employee Service & Operations team is seeking an experienced Senior Manager to evolve employee service to meet the needs of our distributed workforce at Zillow Group.The Employee Service & Operations team supports HR processes and programs across the organization, ensuring data integrity and compliance, supporting manual transactions, and collaborating with People Product to enable digital solutions to scale employee lifecycle service at Zillow. The team is full of energy and enthusiasm to deliver end-to-end process improvement and drive operational excellence to ensure a positive employee experience. We are on a mission to design and implement people processes and practices that are scalable for our growing business.
About the role
The Senior Manager, Employee Service & Operations is someone who is both hands-on and strategic. The Senior Manager will lead programs that are owned by the Employee Service & Operations team and will first focus on building and maturing our HR Compliance program for Zillow. The scope of the role may expand over time to include additional HR programs that have a high dependency on operations. The Senior Manager will spend the first few months focused on conducting a current state analysis of our HR Compliance practices, driving in-flight enhancements in partnership with our HR Compliance Program Manager, and drafting a strategy and robust operational plan.
You will get to:
Strategy
Be responsible for the development and execution of HR Compliance strategy that enhances the effectiveness of our Compliance practices and improves the overall employee experience.
Be responsible for the development and execution of our HR record management strategy. Own the development of the record management roadmap, and resolve necessary resourcing and tools to support the strategy and roadmap.
In partnership with HR and Shared Services partners, build and refine the HR Compliance strategy and roles & responsibilities, including the program’s mission, vision, strategic pillars, and guiding principles.
Evaluate strategic employee support opportunities to enhance the employee experience and expand the scope of the team.
Operations
Lead cross-functional teams in designing and integrating HR Compliance practices into day-to-day support operations. Ensure policies are acknowledged and required training is completed, including implementing audits and follow-up processes to achieve compliance. Foster a culture of knowledge sharing and continuous improvement.
Evolve our HR processes and policies; understand organizational needs and create & drive improvements in processes, policies, and workflows that are follows local/state/federal statutes, and are efficient and scalable
Partner with key collaborators to build a process to ensure policy and training delivery systems are updated to follow legal requirements.
Supervise the creation of a consistent process for policy owners that standardizes how to update policies in HR systems including communicating to employees about policy updates.
Define and track key performance indicators for the HR Compliance program including completion metrics for policy acknowledgments and required training and improvement in support processes.
Lead the relationship with our compliance program vendors including background check and I-9.
Provide guidance to HRBPs and other partners on compliance issues and standard processes.
Conduct risk assessments to identify potential areas of legal exposure related to employment practices and develop and recommend strategies to mitigate those risks.
Serve as the main point of contact with legal counsel regarding new laws and regulations that may affect HR policies and procedures.
Support key HR processes across relevant business functions in collaboration with HRBP’s for supporting achievement of strategic objectives.
Oversee activities related to government audits and reporting and ensure support for required filings such as EEO-1.
Ensure document retention guidelines within the HR department are followed. Build a process to conduct regular reviews and audits of electronic employee files to ensure accuracy and compliance.
People Management
Mentor and lead a small team of Program Managers.
Determine ideal team structure and resourcing for HR Compliance and program support long term.
Who you are
4 years experience implementing and/or managing HR Compliance strategy and practices, preferably in a global organization.
8 years of leadership experience in an HR Shared Services, HR Operations or similar role.
Ability to influence cross-functional teams to create successful outcomes that align people, process and technology.
Expertise in various technology platforms, including content management systems, collaboration platforms, and enterprise search tools. Preferred experience with Workday, Glean, Unily, Slack, Google Drive and ServiceNow.
Exceptional leadership, organizational and time management skills.
Proven track record of balancing multiple high-priority projects simultaneously with the ability to adapt to the changing needs of the business, while meeting deadlines.
Demonstrated problem-solving and critical-thinking abilities.
Ability to think creatively and come up with proactive solutions, considering short- and long-term needs.
Excellent verbal and written communication skills with the ability to effectively interact with internal and external partners, including senior leadership.
Excellent attention to detail and a high level of accuracy in work outputs.
Ability to work both independently and collaboratively as part of a team.
Ability to collaborate with Product and IT teams to streamline processes.
Bachelor’s degree in HR, business administration, communications, or a related field.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.