Location: Karachi, In Person
Total hours: 40 hours a week (May include some weekend shifts). Shifts will be 8 hours long, 5 days a week. Shift start and end timings can range from 9 AM to 9 PM ET but will not exceed 8 hours.

Company Overview: We are a leading tutoring, test prep, and college admission services provider, empowering millions of students annually through online and in-person courses, a vast tutor network, and numerous educational resources. Our online tutoring platform is one of the largest in the U.S., delivering millions of one-to-one sessions. Headquartered in New York, NY, we foster a dynamic, student-focused culture.

Position Overview: The Student Success Assistant is a vital part of our team, ensuring exceptional student experiences through expert support and compassionate communication. This role engages with enrolled students and parents via phone, email, text, and online chats, providing timely advice and solutions to drive student success and organizational growth. This is a on-site position requiring Saturday and Sunday (9am-5pm Eastern) and 4 evenings (5pm-9pm Eastern) per week, with flexibility for additional hours.

Key Responsibilities:

• Deliver outstanding customer service to students and parents across all programs via phone, email, text, and chat, ensuring a seamless and delightful experience.

• Respond promptly and professionally to student/parent inquiries and needs.

• Communicate accurate, compelling information in the brand’s voice to support student engagement.

• Act as a liaison between students/parents and internal teams to resolve issues effectively.

• Document all interactions to maintain service continuity and enhance customer experience data.

• Execute customer retention strategies with professionalism and empathy.

• Provide basic technical support for student access to online platforms and classrooms.

• Perform daily administrative tasks to support department functionality and vision.

• Collaborate with team members and the Operations Manager to exceed student and teacher expectations.

• Offer expert advice and follow-up to prospective students/parents to promote our services.

• Perform other duties as assigned.

Qualifications:

• Enthusiastic, confident, and optimistic with the ability to thrive in a fast-paced environment.

• Strong time management skills and ability to work remotely with minimal supervision.

• Excellent written and oral communication skills, delivering empathetic and compassionate customer service.

• Proven ability to collaborate across cross-functional teams.

• Strong sense of personal responsibility and accountability within a team setting.

• Proficiency with communication platforms, Microsoft Office, and proprietary tools.

• Experience in test preparation, academic support, or online education is a plus.

• Background in operations, customer service, customer success, or related fields is a plus.

What We Offer:

• A collaborative, student-centric work environment.

• Opportunities for professional growth and development.

• The chance to significantly impact student success and organizational growth.

www.outpost-us.com